Cumberland County residents can now get additional help in accessing resources by visiting their local library, director Faith Phillips said in a Monday presentation to the Cumberland County Board of Commissioners.
During the board’s final meeting of 2023, Phillips provided an overview of the community navigator position, which she said she created by repurposing two existing library jobs. Phillips said she saw a need for the position in the results of two community surveys conducted in 2019 and 2020.
“Some of the major takeaways were the need to continue to support members of our community who may need access and connection to resources beyond the scope of what our library staff are equipped to provide,” she said. “Many libraries have been hiring social workers or community navigators.”
Ray Santini, the system’s new community navigator, will work at each of the eight county library branches, though he will be based at the county’s main library in downtown Fayetteville, Phillips said.
“This position is not a typical 8 to 5, Monday through Friday position,” she said. “The community navigator will be scheduling hours when needed to meet our community members where they are.”
Santini will help library customers find the best resources to deal with issues related to homelessness and food insecurity, while also working to train library staff on such topics and partner with local agencies tackling those problems, Phillips said.
“In the future, we hope to implement standing office hours at regular intervals at all of our library locations so that all community members can come and connect with our community navigator for their advanced information and resource needs,” she said.
In a brief introduction to the board, Santini said he graduated from Fayetteville State University with a bachelor’s of social work and has experience working on the ground in Cumberland County through the Salvation Army and Cumberland HealthNET, connecting people with resources related to housing.
“Servicing folks is not a problem for me — connecting them, reaching out to other resources, organizations, agencies,” he said. “There are some newer faces, and gaining their trust is gonna be some work that I’ve gotta get done.”
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Lexi Solomon can be reached at lsolomon@cityviewnc.com or 910-423-6500.